Role of Information Technology Infrastructure Library in Data Warehouses
- 1 Faculty of Engineering and Information Technology, Al Ain University of Science and Technology, Al Ain, United Arab Emirates
Abstract
Problem statement: The Information Technology Infrastructure Library (ITIL) is most widely used de-facto- standard, consists of set of concepts and practices for Information Technology Service Management (ITSM), IT development and IT operations. Approach: Where as a Data Warehouse (DW) is a relational database used for the purpose of query and analysis to generate complex reports for enterprises. Results: This study introduces ITIL and DW, along with DW concepts and challenges and will review how to map ITIL with DW. Conclusion: This study identified that ITIL will play vital role when and where used in Data warehouses, specifically in the form of availablilty management; IT service continuity management; capacity management; financial management; and service level management.
DOI: https://doi.org/10.3844/ajassp.2011.1384.1387
Copyright: © 2011 Tariq Rahim Soomro and Hasan Yousef Wahba. This is an open access article distributed under the terms of the
Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.
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Keywords
- Information Technology Infrastructure Library (ITIL)
- data warehouse
- service delivery
- IT development
- Information Technology Service Management (ITSM)
- Online Analytical Processing (OLAP)
- DW concepts
- Office of Government Commerce (OGC)
- service management